Shipping policy

SHIPPING POLICY

At Aussie Goodness, we aim to get your order packed and on its way as quickly as possible.

AUSTRALIAN SHIPPING

Orders are shipped from New South Wales, Australia using Australia Post or another suitable delivery provider.

We aim to dispatch orders promptly, generally within 1–2 business days of receiving your order.

Delivery times vary depending on your location and the shipping service selected at checkout.

FREE SHIPPING

We currently offer FREE Australia-wide shipping on all 4 Pack and 8 Pack orders.

Any other applicable shipping costs will be clearly displayed at checkout before payment.

Free shipping offers and promotions may be changed or withdrawn from time to time.

ORDER TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow time for the tracking system to update after your parcel has been lodged.

INTERNATIONAL SHIPPING

Aussie Goodness ships to selected international destinations.

Available shipping options and costs will be displayed at checkout based on your delivery location.

International delivery times vary depending on the destination, customs processing and local delivery services.

International customers may be responsible for any applicable import duties, taxes, VAT or customs charges imposed by their country unless otherwise stated at checkout or as part of a specific promotion.

DELIVERY DELAYS

While we aim to get every order to you as quickly as possible, delivery delays can occasionally occur after a parcel has been handed to the postal or courier service.

These delays may be caused by circumstances outside our reasonable control, including weather events, peak delivery periods, customs processing or carrier delays.

INCORRECT SHIPPING ADDRESSES

Please ensure your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been shipped.

LOST OR DAMAGED ORDERS

If your parcel appears to be lost, arrives damaged or there is another problem with your delivery, please contact us and we'll help investigate the issue and work toward a resolution.

CONTACT US

For questions regarding shipping or an existing order, contact:

Aussie Goodness
hello@aussiegoodness.au