退款政策

We want you to be completely happy with your Aussie Goodness purchase.

100% Money-Back Guarantee

If you're not satisfied with your Aussie Goodness soap, please contact us within 30 days of receiving your order and let us know what went wrong. We'll work with you to make it right, including providing a refund where appropriate under our money-back guarantee.

Damaged, Incorrect or Missing Items

Please inspect your order when it arrives. If your order is damaged, incorrect, or an item is missing, contact us as soon as possible with your order details and, where applicable, photos of the issue so we can resolve it quickly.

Returns

For hygiene reasons, we generally cannot accept returns of opened or used personal-care products. However, this does not affect our 100% money-back guarantee or any rights you may have under Australian Consumer Law.

If a physical return is required, please contact us before sending anything back so we can provide the appropriate instructions.

Refunds

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy is intended to limit or exclude any rights or remedies available to you under Australian Consumer Law.

Contact Us

If you have any questions about a return, refund or your order, please contact Aussie Goodness through the contact details provided on our website. Please include your name and order number so we can assist you as quickly as possible. Hello@aussiegoodness.au